customer service

Anyone can say they provide excellent customer service but what does that really mean and hasn't it become almost a "cliché"?  In order to provide excellent customer service it is imperative that the producer's perspective of customer service be considered first and foremost.  We asked ourselves this simple question - What would the producer want?  Sounds rather simple but it is a powerful question and we feel we have the answer.

We are your Back Office Support
We have always felt that the producer should concentrate on what has made them successful and that success can be directly contributed to being in front of prospective clients.  SELLING!  When a producer calls Senior Advisory Group of America that is the only call they will have to make because our trained professional will go to work for you.  Our administrative staff will track any case information, so there is no need for the agent to deal with the insurance company.

No Voice Mail
One of producer's major causes of frustration is not speaking to a person live when an issue needs to be resolved.  During business hours, we refuse to use voice mail, so when you call Senior Advisory Group of America, a real person will answer the phone by the second ring.

Understanding your Business
When you call Senior Advisory Group of America your phone call will be answered by a familiar voice that you have spoken with before and understands your business needs.  Most importantly, they will be able to answer your questions and promptly resolve any issues that you or your clients may have.

Professional Contacts
When you choose to do business with Senior Advisory Group of America not only do you work with us, but also numerous estate planning professionals throughout the United States.  Our resources include contacts such as Elder Law Attorney's, Tax Attorneys, Accountants / CPA's, Medicaid Specialists and many other professional contacts.